Setting Boundaries at Work

While I (Dr. Cloud) was consulting with one of the biggest companies in North America, an employee told me, “We would be so much better off if my boss would set better boundaries on what goes on with individuals on our team. He plays the ‘nice guy’ role too much, and as a result, the team suffers.” Surprisingly, a lack of confrontation goes in the other direction as well. One vice president told me something I hear often as a consultant: “I wish my people would come clean with me. I wish they would tell me what they really think. I wish they would be more open and direct. But they are scared to do that.” If you are like most people, you spend a lot of your life at work. Work is a place with many possibilities for stress, conflict, risk, and loss. It is a place where you put in the best of who you are. You are serving, and at times sacrificing, trying to please, and also establishing friendships on the teams with whom you work. So it naturally follows that you can experience some emotionally trying times there. In addition, you have a job to do. Sometimes,... Continue Reading »

Are You Ridiculously in Charge as a Leader?

Recently I (Dr. Cloud) was discussing personnel issues with a CEO. I asked him why he thought those problems were there. He talked about some reasons, most of which had to do with the various players involved, and also the “constellations” of a few teams. But then I asked him a simple question. “And why is that?” I asked. “What do you mean? I think it is the reasons I just said.” “I know the reasons you said, but why do those reasons exist?” I continued. “I don’t get it. What do you mean?” he asked further. “Who is the leader? Who is in charge of the culture? Who is in charge of the ways that it is working, the fact that all of that exists?” I pushed. He just looked at me, and nodded. “I am,” he said. “So what kind of culture would you like?” I asked. “What kind of culture would drive the business forward if you had it?” When he thought about that, he looked upward, lost in thought for a moment. Then he got out of the “problem-speak” mode, and I could see a shift in his energy as a new vision of a different... Continue Reading »

Love Is as Love Does

George sat in my (Dr. Cloud’s) office, despondent. His wife, Janet, whom he loved deeply, had just moved out because he had lost another job. A very talented person, George seemed to have everything he needed for success. But he had lost several good jobs because of his irresponsibility and inability to follow through. Bosses loved the talent but hated the performance. And after several family disruptions because of his failures, Janet had had enough. “I love her so much,” George said to me. “Doesn’t she see that?” “I believe that you love her,” I said. “But in reality, I don’t think that she does. All she sees is the effect your behavior has had on her and the children, and she asks herself, ‘How can he love us and treat us this way?’ You cannot just love someone and not deliver. Love without the fruits of love is really not love in the end. She feels very unloved because of what you have put her through.” If George was to have a chance of winning Janet back, it would not come through one more empty promise. He needed to develop boundaries to gain the self-control that would make him... Continue Reading »

Why Responsible People Enable Irresponsible People

Susie was an administrative assistant in a small company that planned training sessions for different industries. She was responsible for booking the training sessions and managing the speakers’ schedules. Her coworker, Jack, was responsible for the training facilities. He took the materials to the site, set up the equipment, and ordered the food. Together, Susie and Jack made the events happen. After a few months of really liking her work, though, Susie began to lose energy. Eventually, her friend and coworker, Lynda, asked her what was wrong. Susie couldn’t put her finger on the problem at first. Then she realized: The problem was Jack! Jack had been asking Susie to “pick this up for me while you’re out,” or “please bring this box of materials to the workshop.” Slowly, Jack was shifting his responsibilities onto Susie. “You have to stop doing Jack’s work,” Lynda told Susie. “Just do your own work and don’t worry about him.” “But what if things go wrong?” Susie asked. Lynda shrugged. “Then they’ll blame Jack. It’s not your responsibility.” “Jack will be angry with me for not helping,” Susie said. “Let him,” said Lynda. “His anger can’t hurt you as much as his poor work... Continue Reading »