Setting Boundaries at Work

While I (Dr. Cloud) was consulting with one of the biggest companies in North America, an employee told me, “We would be so much better off if my boss would set better boundaries on what goes on with individuals on our team. He plays the ‘nice guy’ role too much, and as a result, the team suffers.” Surprisingly, a lack of confrontation goes in the other direction as well. One vice president told me something I hear often as a consultant: “I wish my people would come clean with me. I wish they would tell me what they really think. I wish they would be more open and direct. But they are scared to do that.” If you are like most people, you spend a lot of your life at work. Work is a place with many possibilities for stress, conflict, risk, and loss. It is a place where you put in the best of who you are. You are serving, and at times sacrificing, trying to please, and also establishing friendships on the teams with whom you work. So it naturally follows that you can experience some emotionally trying times there. In addition, you have a job to do. Sometimes,... Continue Reading »

Are You Ridiculously in Charge as a Leader?

Recently I (Dr. Cloud) was discussing personnel issues with a CEO. I asked him why he thought those problems were there. He talked about some reasons, most of which had to do with the various players involved, and also the “constellations” of a few teams. But then I asked him a simple question. “And why is that?” I asked. “What do you mean? I think it is the reasons I just said.” “I know the reasons you said, but why do those reasons exist?” I continued. “I don’t get it. What do you mean?” he asked further. “Who is the leader? Who is in charge of the culture? Who is in charge of the ways that it is working, the fact that all of that exists?” I pushed. He just looked at me, and nodded. “I am,” he said. “So what kind of culture would you like?” I asked. “What kind of culture would drive the business forward if you had it?” When he thought about that, he looked upward, lost in thought for a moment. Then he got out of the “problem-speak” mode, and I could see a shift in his energy as a new vision of a different... Continue Reading »

This One Belief Can Predict Success

It was the Fourth of July and I (Dr. Cloud) was at a celebration that included a memorial “paddle out” on surfboards in the Pacific Ocean to honor and remember my brother-in-law, Mark. He was a Navy SEAL, a great American, husband, father, hero, brother, and a friend. Mark died on a mission in Iraq in 2008. My ten-year-old daughter Olivia, wanted to participate in the paddle-out to honor her uncle. So, we borrowed a surfboard and began to walk out to the beach where the surfers were gathering, with me carrying the board. I was excited for her to take part in honoring her uncle Mark and was inspired by her fearlessness in wanting to paddle way out into the ocean with all the adults. She did just great and when we came back to the beach we hugged. She was very proud and thankful for her uncle Mark and we spent a moment talking about all of it before everyone gathered their things to make the long walk back up the hillside to the main event. Everyone, that is, except Olivia and a few other people who had decided to go back into the ocean and catch some... Continue Reading »