Boundaries Blog — Boundaries for Leaders

One of the most important boundaries that people have to establish is against the tendency to put off changes that they know need to be made. If you think about it, much "waiting" and putting off changes has nothing to do with "getting more information," or "waiting until we get finished with a, b, or c." Obviously, it's essential to gather data and do analysis, but many people allow too much lag time between knowing and doing.

I (Dr. Cloud) remember once when I had a decision to make regarding a significant investment. I had been reluctant to green light the deal because it was in an area that I was less familiar with than I wanted to be. The truth, however, was that my advisers were experts in this arena, and I really did trust their opinions. Still, I was putting it off. Finally one of them, the lead investor, called me....

Remember the old saying "Come on, this is not brain surgery"? It was meant to convey the simplicity of an answer or a concept, and often meant to prod people to get off their butts and do what is obvious. That is how it is with a leader's boundaries. It is profoundly simple. You do not have to be a brain surgeon to establish the boundaries that are usually made by a great leader.

But at the same time, underneath it all, it really is brain surgery, because the reason that a leader's boundaries work is that they actually make it possible for people's brains to function as they were designed....

There are several dimensions to how successful leaders think that are important to know, but I want to focus on five especially. If you want to develop your thinking, the following practices will serve you well.

1. Know Your Cognitive Style

While I (Dr. Cloud) was consulting with one of the biggest companies in North America, an employee told me, "We would be so much better off if my boss would set better boundaries on what goes on with individuals on our team. He plays the 'nice guy' role too much, and as a result, the team suffers."

Surprisingly, a lack of confrontation goes in the other direction as well. One vice president told me something I hear often as a consultant: "I wish my people would come clean with me. I wish they would tell me what they really think. I wish they would be more open and direct. But they are scared to do that."...

Recently I (Dr. Cloud) was discussing personnel issues with a CEO. I asked him why he thought those problems were there. He talked about some reasons, most of which had to do with the various players involved, and also the "constellations" of a few teams. But then I asked him a simple question. "And why is that?" I asked.

"What do you mean? I think it is the reasons I just said."

"I know the reasons you said, but why do those reasons exist?" I continued.

"I don't get it. What do you mean?" he asked further.

"Who is the leader? Who is in charge of the culture? Who is in charge of the ways that it is working, the fact that all of that exists?" I pushed....